Refunds and Email Package Policies
If for any reason you are not satisfied with a product or service you purchased you can receive a full refund according to the following terms:
Personalized Consultation – E-mail
E-mail service packages must be refunded within the first two e-mail exchanges and within 60 days of the original purchase date. An administrative fee of $50 will not be refunded for the initial consultation, if received.
Unlimited e-mail packages can be paused once per package for a maximum of 4 weeks for illness, traveling, etc. Should it go beyond 4 weeks, the package will be transferred to a standard e-mail package (2 weeks left = 2-email package; 3+ weeks left = 4-email package) to be used within one year from the purchase date. Should you want to reinstate the unlimited package past 4 weeks within one year of the purchase date, you may pay a one-time reactivation fee of $50 to update your Cuckold/Hotwife Plan, since a lot can change in this period of time. If there is less than half the package remaining, packages will not be paused for all circumstances.
Personalized Consultation – Chat
Chat consultation packages must be refunded before the second online chat conversation and within 60 days of the original purchase date. An administrative fee of $100 will not be refunded for the initial consultation, if received. Cancellations, reschedules, or no-shows within a day of the appointment may have 15 minutes of chat time, or its equivalent, deducted from the account to compensate for time and occupying a time slot another client could have used. This helps me make sure I can accommodate clients in a timely basis.
Refunds and General Information
All products and services must be refunded within 60 days of the original purchase date. Refunds on a product/service will only be issued once per product/service per client. All purchases will be refunded back to the original credit card on which products or services were purchased whenever possible.
Consulting services expire one year from the original date of purchase. Unused consulting services will not be partially refunded and are non-transferable to another party.
Fees for expedited processing utilizing time are non-refundable.
To request a refund, please contact me. Refunds are processed twice per month, usually within 10-15 days from when I receive your request form. If you have any questions about my policies, please contact me. I look forward to helping you understand my policies.
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